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HOME > FAQs > OHS responsibilities > Workplace complaints > Complaints Qu4
Workplace Complaints Q4
What is the role of the WorkCover Inspector in investigating workplace complaints?

WorkCover Inspectors have a dual role. They help employers and employees to understand their rights and obligations under occupational health and safety, workers compensation and injury management legislation.

They also have a range of powers to enforce compliance with the legislation. They are empowered to act under the Occupational Health and Safety Act 1983 and associated legislation Workers Compensation Act 1987 .

Inspectors visit workplaces to:

  • Investigate an accident and/or breaches of legislation
  • respond to a complaint from workers, unions, OHS committees etc
  • give advice and information to management, committees, unions and workers
  • carry out a random workplace inspection
  • target hazards as a part of a specific campaign
  • resolve workplace health and safety disputes

Enforcement role

In certain circumstances, Inspectors have the power to:

  • Issue notices which require employers to remedy unsafe working conditions or hazards
  • issue notices which prohibit work from continuing until a hazard is fixed
  • issue notices requiring employers to provide proof of correct workers compensation insurance
  • issue on-the-spot fines for breaches of OHS legislation
  • collect evidence and recommend a prosecution

Information role

Inspectors are trained to advise employers and employees about all aspects of occupational health and safety, workers compensation and injury management. For example:

  • Conduct a workplace risk assessment
  • bring plant, equipment and work methods up to the required standards
  • establish a workplace health and safety committee
  • establish a workplace injury management program.

 

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