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Publications
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Health and Safety Guidelines for Call Centres in NSW
The rapid expansion of the call centre industry in Australia has largely been driven by the need for organisations to adopt more cost-effective strategies for delivering servcies. Call Centres have a unique working environment characterised by working practices that can present hazards, and system of work that differ from those of other computer-based office jobs.
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Publication Number -
589
(PDF format -
277 Kb )
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