Agent management 
WorkCover monitors agent performance to ensure agents meet their ongoing contractual performance and service delivery requirements.

Key areas that are monitored include: 

  • service delivery of workers and employers
  • return to work outcomes
  • financial performance covering outstanding liability and incurred costs.

Scheme Agents provide WorkCover with regular reports regarding:

  • Key Performance Indicators for service delivery
  • Financial reporting of Premiums and payments
  • Projects
  • Quarterly service performance results
  • Annual Services Plan
  • Operational activity results.

Further Information
 
link to page  Contracts

link to page  Frequently asked questions 

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ALSO IN THIS SECTION...
  • Claims/policy management
  • Funds Management
  • Improving outcomes

    • RELATED TOPICS
  • Agent Infrastructure
  • Agents
  • Contracts
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