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In 2000, the NSW Government announced a program of reforms to improve the NSW workers compensation system. These reforms were aimed at producing a sustainable, financially viable system that would improve outcomes for injured workers and allow for fair and affordable premiums for employers.
So far, these reforms have delivered substantial benefits. As well as significant improvements in the NSW WorkCover Scheme's valuation, WorkCover has increased the focus on claims management to deliver better services to injured workers and employers.
In 2005, the NSW Government introduced a new workers compensation insurance framework in NSW that made providers of insurance claims and policy services accountable to a single new insurance entity. Previously, six insurers provided claims and policy management services to NSW workers and employers, but now there is a new insurance entity, which trades as the 'NSW WorkCover Scheme'.
To sustain the delivery of better services, the insurance management arrangements in the NSW WorkCover Scheme need to be continually improved.
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