• provide the injured worker with:
  • first aid and/or transport to medical treatment
  • name of the insurer
  • company name and employer contact details
  • a claim form, if requested by the worker
  • suitable duties
  • any assistance that will help the worker to recover and return-to-work quickly.
    
• notify WorkCover immediately on 13 10 50 for serious incidents involving injury or illness
• for incidents that are not immediately life threatening, such as exposure to specific substances, notify WorkCover within seven days using the online form (see 'further information') or phone 13 10 50
• notify the insurer within 48 hours
  
• provide the insurer with:
  • date and description of injury, and details of how it happened
  • name, address and date of birth of the injured worker
  • name and address of the company
  • name of the treating doctor, or name of the hospital if the worker is hospitalised
  • name and contact details of the person making the initial notification, and their relationship to the worker or employer.
    
• forward to the insurer:
  • a WorkCover medical certificate, if provided by the injured worker, within seven days
  • ongoing medical certificates, receipts and accounts for medical or other treatment, within seven days.

  Employers Guide: What to do if an injury occurs 
This brochure provides you with information about how to help an injured worker return to work quickly and safely.
Publication No:  1406  (PDF format - 197k)