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Insurer responsibilities
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When notified of an injury, the insurer must:
- contact the worker and the employer within three days, and consult with the treating doctor, to ensure that the worker receives necessary assistance to recover and return to work
- commence provisional liability payments of weekly benefits and medical expenses within seven days, unless a reasonable excuse exists
- develop an injury management plan for a worker with a significant injury
- cooperate with its obligations under the injury management plan.
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