Customer feedback

We provide you with different options if you want to contact us.

You must call us immediately (no matter the day or time) on 13 10 50 if a death, dangerous incident or serious illness or injury occurs.  Also remember to notify your insurer within 48 hours.


You can call us on 13 10 50 8:30am to 5pm Monday to Friday. However notifying us of an incident or injury can be done anytime.


Contact us online by using our customer enquiry form


Email us on:

Visit us

We have offices across NSW. See our office locations to see if there's an office near you.

Complaints and feedback

Use the Customer feedback form to:

  • send a compliment
  • provide feedback or make a complaint about our services

Licence enquiries

Call 13 10 50 or use the Licence enquiry form to:

  • request licensing information
  • change/confirm details about a licence or card

Right to information

Make a request for Government information.

Contact our Legal Service

For service of legal documentation to us (including subpoenas, directions, notices and correspondence) relating to any legal matter, please forward to:

The Subpoena Clerk or relevant lawyer
Legal Services
SafeWork NSW or State Insurance Regulatory Authority
Level 5, No 2-24 Rawson Place
Sydney NSW 2000

Or postal address:
PO Box 2677
Sydney NSW 2001
DX 731 Sydney

Phone: (02) 8258 7204

Website feedback

You can talk to us about our website if you have any suggestions or compliments.

Accessibility and the National Relay Service

People with a speech or hearing impairment can make or take phone calls using these numbers:

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 10 50
  • speak and listen service call 1300 555 727 then ask for 13 10 50
  • SMS relay service on 0423 677 767 then type13 10 50
  • make an internet relay call then type 13 10 50

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