Reviewing your plan
Regular plan reviews ensure your worker’s recovery progresses. Progress can be monitored and reviewed both formally and informally.
- Information reviews
Informal reviews may be weekly and involve a chat between you, the worker and any staff involved in your worker’s recover at work plan. Discuss the arrangements in the plan ensuring they remain relevant to your worker and workplace and identify any problems or concerns that may be emerging. In the early stages of the plan, check your worker’s progress frequently as this is the time problems are most likely to occur.
- Formal reviews
The timing of a formal review is generally determined by the review date on the NSW workers compensation certificate of capacity. If your worker is progressing well and you and the worker agree to increased duties, suggest the worker make an earlier appointment to see the doctor to have their capacity reviewed. If your worker is reporting difficulties following the plan and minor changes do not fix the problem, ask your worker to make an appointment with the doctor to have their capacity reviewed as soon as possible.
It may be appropriate to consider a case conference with your worker and the doctor to discuss the issues.
- Updating your plan
Over time, as your worker’s capacity increases, you will need to update your recover at work plan. Each version of the plan should describe the gradual updates to your worker’s duties and reflect their current capacity. The plan must reflect all changes, even minor ones.
When creating a new version, consulting with your worker and seeking their agreement will promote ongoing commitment to the goal.
Provide a copy of the new version to the worker.
It is also good practice to:
- number each plan so everyone involved knows which is the current version eg Plan No. 1, Plan No. 2
- provide copies of the revised plan to the worker’s line manager
- consider the need to organise a case conference with your worker and their doctor if agreement between you and the worker cannot be reached
- ensure changes to the plan are focused on achieving progress towards the agreed outcome.
- What to do if the plan isn't working
Weekly monitoring will help you identify early if the plan is not working. Act quickly to identify the problem, discuss it with your insurer and the doctor and consider strategies that could be implemented such as:
- referral to an approved workplace rehabilitation provider (if not yet involved)
- a workplace assessment to review the worker’s capacity and/or identify additional duties to support upgrades in capacity
- provision of equipment or workplace modifications.
Agree to the most appropriate strategy together and update the recover at work plan, ensuring it is distributed to all the people involved in your worker’s recovery process.