Reporting an injury

Your worker must notify you as soon as possible after an injury. A description of the injury is to be entered in your register of injuries.

Report the injury to your insurer within 48 hours of being notified. Your worker, you or your representative can make the initial notification to the insurer electronically, in writing or by telephone.

If you do not report the injury within five calendar days, you may pay a ‘claims excess payment’ which is equivalent to one week of the worker’s weekly payments.

Once reported, the insurer will provide you with a reference number which you should write down as you may need to track the notification in the future. When reporting an injury you will be asked to provide the following information:

  1. The worker’s name, address, contact telephone number and date of birth.
  2. Name and address of your company.
  3. Name of the treating doctor and contact telephone number or name of the hospital.
  4. Date and description of the injury and details of how it happened.
  5. Name and contact details of the person making the notification and their relationship to the worker or employer.
  6. Details of any time off work

The following information, if available, should also be provided at the time of notification:

  1. Date of the consultation with the doctor and a diagnosis. A copy of the NSW workers compensation certificate of capacity.
  2. Your worker’s capacity to recover at work and expected return to work date.
  3. Your ability to support your worker to recover at work in suitable employment.
  4. Your worker’s pre-injury average weekly earnings (PIAWE).

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