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How should an employer deal with a workers compensation claim?
If a worker is injured, as an employer you must:
- notify your insurer within 48 hours of becoming aware of a workplace injury
- cooperate and participate in the establishment of an injury management plan for your injured worker. Your insurer should contact you and the worker within three days of receiving notice of injury, to get this plan underway
- provide suitable employment for an injured worker wherever possible. The employment must be suited to the worker, having regard to the worker's injury and the employment the worker was in at the time of injury
- notify your insurer if unable to provide suitable employment.
Note: Failure to provide suitable duties at the request of a worker may have an impact on your workers compensation premiums.
If a worker wants to make a workers compensation claim, as an employer you must:
- notify the insurer that a worker wants to claim workers compensation, even if you don't agree that the injury is work related. The insurer will ask you and your worker for facts about what happened
- send the workers compensation claim form (if required by the insurer), medical certificate or further documentation related to the claim to your insurer within seven days of receiving them
- provide the name and address of your workers compensation insurer to an injured worker if requested
- pay the worker any money received for workers compensation benefits as soon as practicable.