How to make a claim
If you are injured at work, you must:
- notify your employer as soon as possible so the incident can be recorded in the Register of Injuries
- if time off work is required, see a doctor and have the doctor complete a WorkCover certificate of capacity
- provide the certificate of capacity (with the worker's declaration completed) to your employer or their insurer and attach any bills or receipts for treatment
- participate and cooperate with the development and implementation of an injury management plan. Your employer's insurer will be in touch to develop this plan in consultation with you
- comply with requests for information made by the insurer within seven days. Payments may be discontinued if you do not provide this information
- make all reasonable efforts to return to work as soon as possible
If you cannot do your normal job, you should ask your doctor and employer about suitable duties to assist you to return to your work whilst you make a full recovery.
Certificate of capacity
The certificate of capacity is used by the insurer to help understand your capacity for work and the payments you are entitled to.
Time limits for claiming
Claims for workers compensation should generally be made within six months.
Provisional payments make it possible for you to receive weekly payments (for up to 12 weeks) and medical expenses (of up to $7500) without delay while the insurance agent confirms a workplace injury has occurred.
If you have been injured and your employer is uninsured, a claim can still be made for workers compensation.