Provisional payments

Provisional liability enables your insurer to start paying weekly benefits and medical expenses to you (the injured worker) without admitting or incurring liability under the legislation or otherwise.

Provisional liability allows weekly payments to continue for a maximum of 12 weeks and payment of medical expenses up to $7500.  It also extends the time allowed for the insurer to make a final decision on liability.

Where provisional liability has been accepted and there has been a loss of earnings, the insurer must start weekly payments within seven days of being notified of the injury.

If provisional liability payments do not start due to a reasonable excuse, the insurer must notify you in writing of the reason/s. They must also provide you with advice on how to resolve the issue.

The guidelines for claiming workers compensation sets out the procedures for initial notifications and provisional liability.

If you require assistance or advice, or if there is a problem or a dispute contact the insurer or us on 13 10 50 or the WorkCover Independent Review Office (WIRO) on 13 94 76