Hearing service providers

Hearing service providers can provide hearing aids and hearing rehabilitation to injured workers with hearing loss as a result of noise in the workplace.

Procedures for providing hearing aids

The guidelines for the provision of hearing aids are included in the Workers compensation (hearing aids) fees order and describe the procedures, including:

  • medical support for the provision of hearing aids
  • selection of hearing aid
  • insurer approval
  • fitting and supply of hearing aid
  • review of hearing aid
  • additional batteries and minor maintenance.


WorkCover approved hearing service providers are entitled to charge a fee in accordance with the current Workers Compensation (Hearing Aids) Fees Order.

No fees will be payable for services provided on or after 1 May 2010 by a person who is not a WorkCover approved hearing service provider.

Invoices for hearing services must be in accordance with the requirements for all service providers.

Please note that a worker is not liable to pay, and a hearing service provider is not entitled to recover from a worker, any amount in respect of treatment that exceeds the gazetted maximum fees.

Replacement hearing aids

Workers may, if required, be provided with replacement of supplied hearing aid(s) where the supplied hearing aid:

  • has been lost or damaged and is not covered by warranty or other insurance, or
  • the worker can no longer communicate effectively using the current hearing aid.

A declaration form is to be completed when requesting a replacement hearing aid, if your internet browser won't open this form print out this static version.

Approval of hearing service providers

Any contracted hearing service provider with the Office of Hearing Services is eligible to apply for SIRA approval as a hearing service provider.

Applications can be made by completing our interactive application form. If your internet browser won't open this form print out this static version. Completed forms must be submitted to the Stategic Response and Regulatory Operations Group at compliance.info@sira.nsw.gov.au. You can email them or contact our information centre on 13 10 50 for more information about hearing services