Return to work coordinators

A return to work coordinator assists injured workers remain at or return to work in a safe and durable manner.

They are generally an employee nominated by an employer or a contractor engaged for the role.

They ensure the policy and procedures in an employer's return to work program are followed.

Category one employers whose basic tariff premium exceeds $50 000 annually as well as self insurers and employers insured by a specialised insurer who employ more than 20 workers must have a return to work coordinator.

The skills and responsibilities of a return to work coordinator include:

  • developing and implementing a return to work program, educating the workforce, keeping injury and return to work statistics and developing policies and strategies
  • providing information to injured workers on benefits and the return to work process,
  • determining an injured workers needs by discussion with the worker, their nominated treating doctor and other treating practitioners
  • identifying suitable employment and developing and implementing a return to work plan
  • working with the insurer to develop an injury management plan
  • being the main point of contact for the injured worker
  • coordinating and monitoring the workers progress in treatment, rehabilitation services and return to work plans
  • excellent written and verbal communications skills, including negotiation and listening skills
  • decision making skills and organisational and time management skills.

A complete list of the responsibilities of the return to work coordinator is outlined in our guidelines for workplace return to work programs.

Training requirements

The return to work coordinator must hold a:

  • certificate certifying attendance at the WorkCover two day course Introduction to return to work coordination or
  • certificate certifying attendance at a two day WorkCover training course for rehabilitation coordinators conducted prior to February 1995 or
  • letter from our Strategic Response & Regulatory Operations Group agreeing to exempt the return to work coordinator from participating in above training.

Exemptions from the training requirements can be requested.